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Privacy Policy

Rincon of the Seas Grand Caribbean Hotel & Villas reserves the right to refuse admission to the hotel or terminate the stay of guests who show unruly or illegal behavior or engage in activities, including physical or verbal threats or abuse, damaging property, excessive noise, use of illegal substances, in moral activities, etc

 Hotel rates are per room based on single or double occupancy. A maximum of two children 14 years or under can stay free of charge when sharing the same room with parents, using existing bedding. Additional guests (any age) in room are $35.00 per night plus 9% of tax. The Rack Rates are for the room only and are subject to the 9% government room tax.

The Villas rates are based for up to the maximum occupancy for each Villa category. No additional adults or children are permitted. The rate is for room only and is subject to the 9% government room tax.

Using existing bedding, the maximum occupancy of persons in a hotel room with two queen or full beds is for four persons. In a room with a queen bed, the maximum occupancy is three persons.

The minimum age for check-in is 21 years old. A government-issued valid ID will be required upon check-in as well as a valid credit card under the name of a guest who will be occupying the room.

In order to establish credit, a minimum credit card hold of $150.00 per night will be made at the time of check-in. The hold will be released upon checkout and the availability of credit will be subject to the card issuer’s procedures. Cards that are used as debit / credit will not be accepted for this purpose. For final payments, we only accept Visa, Master Card, American Express, ATH and Cash. Full payment of room rental balance will be due at the time of check-in.

In Rack Rate, a one-night deposit (room rate + tax) is required for the reservation. In the reservations of packages, the deposit will be 50% of the total. Deposits are refundable only upon advanced cancellation not less than three (3) days (72 hours) prior to the arrival date. A minimum three-night stay is required during holiday weekends. Also, a minimum two-night stay is required during most weekends.

Package Restrictions: All packages will apply according to the dates. For holidays, the stay will be a three-night minimum. The portions of the package that are not used during the stay are not refundable; they do not have any cash value back and can’t be used during a future stay. All packages require a deposit of 50% of the value at the moment it is reserved. For any other questions about our packages, please contact our reservation department.

Rincon of the Seas Grand Caribbean Hotel and Villas has become a pet-friendly hotel. We only allow medium and small-sized dogs (no more than 50 pounds) with a charge of $25.00 plus tax, per dog / per night; and a maximum of 2 dogs per room. A policy must be signed at the time of check-in. Only a limited number of rooms are available to accommodate pets. Please call the hotel for more details.

Rincon of the Seas is a full non-smoking hotel. Smoking in a hotel room is prohibited by local law. A $250.00 cleaning fee and in mediate termination of stay could also be imposed for smoking in a guestroom.

Rincon of the Seas is not liable for any damages to cars parked in the hotel’s parking lot, or property missing from said vehicles.

CHECK-IN: 3:00 p.m.

CHECKOUT: 12:00 p.m

 Any early check-ins or late checkouts cannot be guaranteed and could have an additional charge. Early departures will be subject to a minimum one-night fee; (3 nights minimum rental on holiday will be charged). For reservations or more information, please call our reservation department.

Telephone: 787.823.7500

Fax: 787.823.7503

Email: [email protected] or [email protected]

POLICIES REGARDING MINIMUM AGE REQUIREMENT FOR CHECK-IN AND MINORS STAYING WITH UNRELATED PERSONS

Our hotel registration card is a legally binding document that must be signed by an adult 21 years or older. This person will be the main guest and as such will be responsible for all room rental and / or incidental charges as well as compliance with hotel policies by all persons occupying the rented hotel room under his or her name. Rincon of the Seas and Villas does not allow the check-in as main guest of persons who are not of legal age (21 years and older). We do not accept parental letters of consent or security deposits in order to allow underage persons to check in as main guests or to occupy a hotel room without the presence in the hotel of at least one of his or her parents or legal guardians. At least one of the minor’s parents or legal guardians must be a hotel guest during the entire stay of a minor. The reservation of a hotel room with the intention of it being occupied by a minor who is not accompanied by at least one of his or her parents or legal guardians is a direct violation of hotel policy. It will result in the refusal of check-in, the immediate cancellation of said reservation, the termination of a hotel stay and / or the loss of any deposit guarantee or pre-payment made before the time of check-in. Our hotel requires all guests, regardless of age, to be present at the time of check-in and to provide a valid government-issued picture identification document (passport, state ID card or driver’s license). We reserve the right to request a second form of ID in case that the first one is considered suspicious. A valid credit card will also be required at the time of check-in. The credit card must be in the name of one of the adults who will occupy the rented hotel room and will be used to guarantee all charges incurred during the stay as well as the payment for damages or any disappearances of hotel room property. Using false ID documents or credit cards or providing incorrect information with the intention of an underage person checking in as a main guest or to occupy a hotel room with an unrelated person will be considered a violation of hotel policy. It will result in the refusal of the check-in, the cancellation of a reservation or the immediate termination of a hotel stay (in case that a person is already a hotel guest). Minors who are traveling without at least one of their parents or legal guardians will not be allowed to stay in our hotel. Unrelated persons will not be allowed to act in-lieu of parents or legal guardians of unaccompanied minors. Only parents or legal guardians staying as guests at the hotel and who need additional accommodations for their underage children will be allowed to reserve an adjacent or connecting hotel room for said purposes. Rincon of the Seas will not be responsible for unaccompanied minors who are not allowed to stay as guests of our hotel as a result of violating these or any other hotel policies.